Return & Refund Policy

Damaged or Problematic Products

If your package arrives damaged or the product has any visible or apparent issues, please notify us within three days of delivery.

To begin the review process, we require clear photographs of the product, its packaging, and the lot code printed on the bag. Depending on the circumstances, we may require the product to be returned before issuing a refund or replacement.

Birds Reluctant to Eat Our Food

If your bird appears uninterested in our food, please contact our Customer Service team or review our Conversion Quick Tips Guide for helpful suggestions.

Never starve a bird in an attempt to force a diet conversion.

A bird refusing or showing reluctance toward a new food does not necessarily mean that the bird dislikes it or that the food is unsuitable. Birds are creatures of habit and may not immediately recognize an unfamiliar formulated diet as food. A proper conversion process, along with patience and consistency, is often necessary to help a bird transition successfully.

For this reason, we do not accept returns or provide refunds or replacements simply because a bird does not readily eat a product. Our Customer Service team is available to provide guidance and assistance throughout the conversion process.

Delivered Orders

We do not provide refunds for orders marked as successfully delivered by USPS or UPS to the address provided at the time of purchase.

If you believe a package was lost or misdelivered after being marked as delivered, please contact Customer Service to report the issue and begin a claim.

Returns and Return Shipping

All returns must be authorized in advance by our Customer Service team. We may require a product to be returned before a refund or replacement can be issued.

Return shipping costs are the customer’s responsibility unless otherwise approved by Harrison’s Bird Foods.

For food-safety reasons, products returned to our facility are not resold.

Return Timeframe

We do not accept returns or provide refunds or replacements more than 30 days after the date of purchase.

For food-safety reasons, we do not accept returns of food after it has left our facility unless the return has been specifically authorized by our Customer Service team as part of an approved product review.

Contact Us

Our goal is to provide the best possible experience while supporting the health and welfare of your feathered companions. If you have questions or concerns about your order, our products, or the diet-conversion process, please contact our Customer Service team:

We are always happy to help.